Returns & Exchanges
At Heat Up, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original condition. Whether it is a change of heart or a fit issue, our streamlined process ensures your exchange or refund is handled with speed and care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the products are securely packed to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing